We believe in delivering excellent customer service, and will do everything possible to satisfy you and your pet.

We ship from California so normally it only takes 4-9 business days to receive your order. 

If your order arrived damaged, please send us an email with your order number and a picture of the damaged product. We will then send a replacement. 

If you have any questions, comments or suggestions, please feel free to contact us by:

1. E-mail:service@byfactory.com

2. Phone:+86 16619758754

3. Address:5th Floor, E3 Building, Artificial Intelligence Industrial Park, No. 88 JinJiHu Ave., Suzhou Area, China (Jiangsu) Pilot Free Trade Zone, China 215000

Or enter the details of your request below: