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We believe in delivering excellent customer service, and will do everything possible to satisfy you and your pet.
We ship from California so normally it only takes 4-9 business days to receive your order.
If your order arrived damaged, please send us an email with your order number and a picture of the damaged product. We will then send a replacement.
If you have any questions, comments or suggestions, please feel free to contact us by:
1. E-mail:service@byfactory.com
2. Phone:151-5156-1169
3. Address:5th Floor, E3 Building, Artificial Intelligence Industrial Park, No. 88 JinJiHu Ave., SIP, China (Jiangsu) Pilot Free Trade Zone Suzhou Area
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