We believe in delivering excellent customer service, and will do everything possible to satisfy you and your pet.

We ship from California so normally it only takes 4-9 business days to receive your order. 

If your order arrived damaged, please send us an email with your order number and a picture of the damaged product. We will then send a replacement. 

If you have any questions, comments or suggestions, please feel free to contact us by：

1. E-mail：service@byfactory.com

2. Phone：+86 16619758754

3. Address：5th Floor, E3 Building, Artificial Intelligence Industrial Park, No. 88 JinJiHu Ave., Suzhou Area, China (Jiangsu) Pilot Free Trade Zone, China 215000

Or enter the details of your request below: